Refund & Return Policy for Tai Chi Online Courses

Thank you for purchasing our Tai Chi online courses. Since our products are digital and accessible immediately upon purchase, we have specific policies regarding refunds and returns. Please read carefully before making a purchase.

1. Digital Product Nature
Our Tai Chi courses are delivered digitally via streaming, download, or online access. Once purchased, you gain immediate access to course materials. Therefore, we do not offer returns or exchanges in the traditional sense.

2. Refund Eligibility
We want you to be satisfied with your purchase. Refunds may be considered under the following circumstances:

  • Technical Issues: If you are unable to access the course due to technical problems on our end, and our support team cannot resolve the issue within 48 hours.

  • Duplicate Purchase: If you accidentally purchase the same course twice, please contact us immediately for a refund of the duplicate transaction.

  • Non-Delivery: If you have not received access to the course after purchase (e.g., due to email delivery failure), and our support team cannot provide a solution.

3. Refund Timeframe
All refund requests must be made within 7 days of purchase. No refunds will be issued after this period.

4. Non-Refundable Situations
Refunds will not be granted in the following cases:

  • If you have accessed, streamed, or downloaded a significant portion of the course content.

  • If you simply change your mind after purchasing.

  • If you fail to meet system requirements (e.g., compatible device, internet speed) that were stated prior to purchase.

  • If you violate our terms of use, such as sharing course access with unauthorized users.

5. How to Request a Refund
To request a refund, please contact our customer support at [Insert Support Email] within 7 days of purchase. Include your:

  • Full name

  • Order number

  • Reason for refund request

We will review your case and respond within 5 business days. If approved, refunds will be issued to the original payment method within 10–14 business days.

6. Course Quality Assurance
We strive to provide high-quality, well-produced courses. If you encounter any issues with course content (e.g., incomplete videos, audio problems), please contact us for assistance before requesting a refund. We will do our best to resolve the issue promptly.

7. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on this page and are effective immediately upon posting.

8. Contact Us
If you have any questions about this policy, please reach out to:
[Insert Contact Email]
[Insert Website Contact Page Link, if applicable]